Frequently asked
questions

Exactly what it says — if we attend your property, conduct our full investigation using thermal imaging, acoustic and tracer gas equipment, and we cannot locate the source of your leak, we will not charge you a cent. No invoice, no call-out fee, nothing. We only charge when we find the leak. It applies to residential properties only, and the leak must be larger than 10 litres per hour. That's our guarantee.

We use a combination of thermal imaging cameras, acoustic listening devices and tracer gas detection. Thermal cameras show temperature anomalies caused by water under slabs or behind walls. Acoustic equipment lets us hear the specific sound signature of pressurised water escaping a pipe. Together these allow us to pinpoint the exact location before a single tile is lifted or a wall is opened.

We'll talk you through the cost before we start, with no hidden costs. The cost varies depending on the type and complexity of the leak, but you'll know what you'll pay before we begin. Call us or submit a quote request and we'll give you a clear price straightaway.

Yes. After every job we provide a full written report including photos of the leak location, the detection method used and the repair completed. This documentation is exactly what most insurers require for a successful claim, and we're experienced at producing reports in the format insurers need.

We offer same-day service across the Sunshine Coast in most cases, and true 24/7 emergency response for burst pipes and active leaks. When you call, we'll confirm our earliest available time — typically within a few hours for non-emergency jobs, and as fast as possible for emergencies.

Unitywater are now replacing water meters with smart water meters that can detect if you have a leak on your property. Sometimes the leak may not be a concealed leak — it could be something as simple as a toilet running constantly, a hot water system relief valve dripping, or a tap that won't fully shut off. But in most cases, a Unitywater notification indicates an underground concealed leak or a leak behind a wall that you simply can't see. These types of leaks require specialised detection equipment to locate — which is exactly what we do. Give us a call and we can help you track it down quickly.

Almost certainly, yes. A sudden or unexplained increase in your water bill is one of the most common signs of an underground or slab leak. Even a small pinhole leak under pressure can waste thousands of litres per day. If your bill has increased without a change in usage, call us — an inspection will quickly confirm whether you have a leak and where it is.

We are licensed plumbers who specialise in leak detection. This means we understand exactly how water systems are installed — water mains, concealed water pipes, underground pipes — and we understand how and why they leak. Unlike leak detection-only companies, as licensed plumbers we can also offer repairs. Once a leak is detected, we can provide you with a quote to repair it on the spot, saving you the hassle of calling a separate plumber. One call, fully sorted.

We service the entire Sunshine Coast — from Caloundra in the south to Noosa in the north, and out to the hinterland and everywhere in between. If you're on the Sunshine Coast, we can get to you.

We use a combination of thermal imaging cameras, acoustic listening devices and tracer gas technology. Each method works differently and together they give us a complete picture of where the water is escaping.

Most residential leak detections are completed within 1–2 hours. Complex underground or slab leaks may take a little longer.

If we run our full investigation and genuinely cannot locate the source, we won't charge you a cent. That's our Leak Found or It's FREE* guarantee — residential properties only, and subject to the leak being over 10 litres per hour.

Yes — as licensed plumbers we can provide a repair quote on the spot and carry out the work, saving you the hassle of calling a separate plumber.

Common signs include a water bill that's higher than usual, wet patches on dry days, sinkholes or soft spots in your lawn, or a water meter that keeps ticking when all taps are off.

No. We locate the leak precisely first using acoustic and tracer gas equipment, then excavate only at the confirmed point.

Our equipment can detect leaks at significant depth — most residential underground pipes are within 600mm–1.2m of the surface, well within our detection range.

Yes — as licensed plumbers we carry out the repair, reinstate the surface and leave your property neat. One call, fully sorted.

Turn off your water at the main shutoff valve immediately — this is usually located near your water meter at the front of the property. Then call us.

Most home and contents policies cover sudden and accidental water damage from burst pipes. We can provide a written report to support your claim.

Most burst pipe repairs are completed within a few hours. More complex repairs — such as pipes under concrete — may take longer.

A burst pipe, major water leak, flooding, or any situation where water is causing or about to cause significant damage to your property qualifies as a plumbing emergency.

We'll always talk you through the cost before we start, so you know where you stand before any work begins.

Turn off the water at your main shutoff valve to stop more water escaping. Take photos of the damage for insurance purposes. Move valuables away from affected areas.

Yes — we provide detailed written reports for insurance purposes, covering the cause of the emergency, damage observed, repair method and materials used.

Common signs include water stains on ceilings below the bathroom, damp or mouldy walls adjacent to the shower, soft or springy flooring, or rising water bills with no other explanation.

No — we use thermal imaging and moisture meters to map the leak without removing tiles. Our report will tell you exactly what's leaking and where before any remediation begins.

As licensed plumbers we can repair leaking supply pipes, wastes and fittings. For membrane and waterproofing failures, we'll refer you to a licensed waterproofer and can provide them with our detailed report.

It depends on your policy and the cause. Sudden and accidental damage is usually covered; gradual leaks may not be. Our written report will clearly state the cause, which helps your insurer assess the claim.

Don't turn any switches on or off. Don't use your phone inside. Leave the building immediately and call us from outside.

We use electronic gas detectors that sense even tiny concentrations of gas. We also pressure test the system to identify sections with loss.

We'll assess the situation when we arrive. In most cases we'll isolate the gas supply first, ventilate the area, and then carry out detection work safely.

In most cases yes — we carry common fittings and materials to complete repairs on the spot. We'll give you a clear quote before starting any repair work.

Signs include a water meter that ticks even when all taps are off, wet patches on your driveway or lawn on dry days, reduced water pressure, or a Unitywater smart meter notification.

Yes — the section of water main from the water meter to your home is your responsibility as the property owner. Unitywater own and maintain the main up to the meter.

The cost depends on the depth and location of the leak and the repair method required. We provide a clear upfront quote before starting any work.

Most water service repairs are completed within a day. We'll give you a clear timeline when we assess the job.

Yes — we can attend early mornings, evenings or weekends to minimise disruption to your business operations.

Yes — we regularly work with property managers, body corporates and strata managers across the Sunshine Coast.

Yes — our written reports clearly document the source and cause of the leak, repair method used, and materials installed.

We work on all types of commercial property — retail, office, industrial, strata complexes, resorts, restaurants and more.