Urgent — Act Before Your Next Bill

UnitywaterLeak Alert?We'll find it. Today.

If you've just received an SMS or email from Unitywater advising that a leak has been detected on your property, Got A Leak — your Sunshine Coast leak detection specialists — can pinpoint the exact source of the leak using thermal imaging, acoustic detection and tracer gas, usually the same day.

Same-day across the Sunshine Coast
No unnecessary digging or wall damage
Written quote on-site before any repair
QBCC licensed plumbers & fully insured

📞 Call Now — 0457 048 969

Got A Unitywater Alert?

Get a same-day leak detection quote

"Kevin carefully jackhammered through our driveway, found the leaking pipe, replaced it, and finished the surface neatly. He even came back to seal around the work. A big job handled with ease. Kevin is an excellent plumber and problem solver — I would recommend him for any plumbing job." — Caroline, Buderim

500_L+

Litres per day

Unitywater's smart meters trigger an alert after 48 hours of continuous flow above 500 litres a day. That's the minimum — the actual leak could be much bigger.

What It Means

What Is A Unitywater Alert?

Unitywater's new digital meters take a water-usage reading every 15 minutes and report daily. When the meter records continuous flow for 48+ hours with no break, it auto-triggers a leak alert sent to you by SMS or email.

Unitywater doesn't know where the leak is — only that one exists on your side of the meter. That's where Got A Leak comes in.

Why act now: Every litre past the meter is billed to you. A small unseen leak can add hundreds to your next quarterly bill and potentially cause structural damage to your property.

Common Culprits

Where The Leak Usually Is

In all the jobs we've done across the Sunshine Coast, the source is almost always one of these:

🌳

Underground Pipes

Buried underground pipes and water mains can leak from ground movement, age, faulty installation, or damage from rocks or other objects pressing against the pipe.

🚽

Leaking Toilets

A faulty cistern valve or system component can silently leak hundreds of litres a day. The most common cause — and easy to miss because it makes no sound.

🏠

Slab Leaks

Pipes embedded under your concrete slab can develop pinhole leaks. Warning signs: warm spots underfoot, damp carpet, or a faint mouldy smell.

🏊

Pool Top-Up Systems

A faulty auto top-up valve on a pool can run continuously and trigger a false leak alert at the meter — a surprisingly common cause we see in summer.

💧

Irrigation Lines

Drip lines, leaking solenoid valves, or a hose tap quietly weeping behind a garden bed can run unnoticed for weeks at a time.

🔥

Hot Water System

A failing pressure relief valve or a leak inside the tank can drip continuously — often into a drain where you'd never spot it.

Your Next Steps

What To Do Right Now

A simple four-step approach. Try the first three yourself — if no luck, that's exactly when to call us.

1

Do A Quick Visual Check

Walk around the property looking for damp patches in the garden, dripping outdoor taps, a constantly running toilet, or a hissing sound from any fixture. Sometimes the leak is something you can see.
2

Test Your Toilets

Add a few drops of food colouring into each cistern. Wait 20 minutes without flushing — if the colour appears in the bowl, that toilet is the culprit. It's the cheapest fix and the most common cause.
3

Check Your Meter Yourself

Turn off everything that uses water — inside and outside. Look at the small spinning dial on the meter. If it's still turning, water is still flowing somewhere. That confirms a hidden leak.
4

Call Got A Leak

If you can't pinpoint it yourself, that's our specialty. We use thermal imaging, acoustic detection and tracer gas to find it precisely — no unnecessary digging or wall damage. Usually same-day across the Sunshine Coast.

How We Help

How We Find Your Leak

No guesswork. No digging up the whole yard. No tearing into walls hoping you'll get lucky.

🌡️

Thermal Imaging

Infrared cameras catch the temperature difference where water is escaping — ideal for hot-water lines and slab leaks.

🎧

Acoustic Detection

Highly sensitive listening equipment lets us hear water moving under concrete, behind walls, or underground.

💨

Tracer Gas

For tricky pinhole leaks we inject a safe tracer gas into the pipe and detect exactly where it surfaces.

📍

Pinpoint Accuracy

We mark the exact spot — so when it's time to repair, we work in inches not metres. Less damage, less cost.

What It Costs

A Word On Repair Costs

Honestly? It depends. A leaking toilet flapper takes minutes and is inexpensive. A burst pipe under a concrete slab is a bigger job. Anyone giving you a firm price over the phone before they've even seen the leak is guessing.

Here's what we promise: we'll give you a clear, written quote on-site before any repair work begins — so you know exactly what it'll cost and can decide before we proceed. Most of our customers find the cost of repair is a fraction of what a couple of unnoticed billing cycles would have added to their water bill.

📞

Want a ballpark before we come out?

Give us a quick call on 0457 048 969 — once we know roughly what's going on, we can usually give you an honest range.

Same-Day Available

Every Hour Costs You.

The moment Unitywater's alert hits your inbox, the clock is running on your water bill. A leak at the minimum trigger of 500 litres per day adds up to 15,000 litres a month at Unitywater rates — and that's the floor, not the ceiling. Larger leaks add up much faster.

We prioritise these jobs and aim to be on-site the same day across the Sunshine Coast — from Caloundra to Noosa and everywhere between. Find it. Mark it. Quote it. In most cases, fix it on the same visit.

📞 Call Now — 0457 048 969

15,000

Litres / Month

That's what a 500L/day leak adds to your usage every single month it runs. Every additional day it goes unfixed is paid for by you.

FAQ

Common Questions

Is the Unitywater notification always accurate?

Almost always, yes. The alert is only triggered after 48 hours of continuous flow — that pattern is very rarely a false alarm. Occasionally a long irrigation cycle or pool top-up can trigger it, but typically a notification means there's a real leak.

Does Unitywater know where the leak is?

No. The smart meter only knows that water is flowing through it continuously — not where it's going once it's past the meter. The leak is on your side of the meter, and finding it is your responsibility. That's where we come in.

Will Unitywater fix the leak for me?

No. Unitywater is only responsible for the water on their side of the meter. Anything past the meter — pipes leading to your house, plumbing fixtures, taps, toilets — is the homeowner's responsibility and you can choose any licensed plumber. We're not affiliated with Unitywater; we're an independent QBCC-licensed plumbing service.

Can I get a rebate on my water bill?

Unitywater does have a hidden leak allowance policy for eligible concealed leaks (typically underground or behind walls, not visible fixtures like toilets). Once the leak is repaired, you apply directly with Unitywater. We're happy to provide a written report to support your application.

How quickly can you get to me?

In most cases, same day across the Sunshine Coast. Call us in the morning and we'll do our best to be there that afternoon. If it's after hours, we can still respond — the leak doesn't stop running overnight, and neither do we.

Your Leak Is Still Running.
Let's Find It Today.

Every hour that Unitywater notification sits in your inbox, your bill is growing. Call now or submit the form — we'll be on the way.

✔ Same-Day Available ✔ QBCC Licensed ✔ Pinpoint Accuracy ✔ Written Quote On-Site

Get A Fast Quote

Fill in your details and we'll be in touch within minutes during business hours.